Fin Delivery

Account deletion

How to request deletion of your account and personal data, and what happens next.

App: Fin Delivery · Developer: Fin Delivery Oy, business ID 3584658-3

In short

Request deletion by email. The account is locked immediately, and personal data is permanently removed after 30 days. Order transactions are retained for the period accounting law requires, but without your name or contact details.

1. How to request deletion

Email info@fin-delivery.com with the subject Account deletion.
Include the email address or phone number the account was created with.
We confirm the request and lock the account.

The request is free of charge and we will not ask why.

2. What happens, and when

When	What happens
Immediately	The account is locked and every active session ends. You can no longer sign in or place orders.
After 30 days	Personal data is permanently removed or replaced. This cannot be undone.

3. Cancelling a request

You can cancel a deletion request within 30 days by emailing info@fin-delivery.com.

You cannot cancel by signing in, because the account is locked the moment the request is received. Cancellation is always done by email.

4. What is deleted

name, email address and phone number
saved addresses and delivery instructions: street, apartment, floor, entry code, building name and drop-off instruction
precise delivery coordinates and free-text notes on orders
the payment provider's customer identifier
the IP address and browser identifier recorded at sign-up
notifications and app events that contain your personal data

Reviews you left remain visible, but their author is anonymised — no name or other identifying detail stays attached to them.

5. What is retained, and for how long

Order transactions — lines, amounts, timestamps and the delivery city and postal code — are retained for the period required by the Finnish Accounting Act (1336/1997): vouchers for 6 years and accounting books and financial statements for 10 years from the end of the financial year.

The legal basis is GDPR Article 17(3)(b): compliance with a legal retention obligation. This retained data does not include your name, email address, phone number, street address or precise location coordinates.

Full retention periods are in section 10 of the Privacy Notice.

6. Contact

Fin Delivery Oy · Business ID 3584658-3
Nöykkiönlaaksontie 42, 02330 Espoo, Finland
info@fin-delivery.com